Privacy Policy

Last Updated: September 2026

At Nuage, we respect your privacy and are committed to protecting the personal information you share with us when you visit or purchase from our website.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

By using nuageeg.com, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, place an order, or contact us, we may collect information including:

• Full name

• Phone number

• Email address

• Shipping address

• City and governorate

• Order and purchase information

• Communications you have with Nuage

• Technical information about your device and browsing activity

We only collect information that is reasonably necessary to operate our website, process orders, provide customer service, improve our services, and communicate with you.

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders

• Confirm and deliver your purchases

• Contact you regarding your order

• Respond to customer service requests

• Process returns, exchanges, and refunds

• Improve our website, products, and customer experience

• Understand how visitors use our website

• Measure the effectiveness of our marketing campaigns

• Send promotional offers, updates, and marketing communications

• Prevent fraud, misuse, or unauthorized activity

• Comply with applicable legal obligations

3. Order and Delivery Information

To fulfill your order, we may share necessary customer information with our shipping and delivery partners.

This may include your:

• Name

• Phone number

• Shipping address

• City/governorate

• Order-related information

We only share information reasonably necessary to fulfill and deliver your order.

4. Payment Information

Nuage currently offers Cash on Delivery (COD) as a payment method.

Nuage does not request or store credit card information through the website when you choose Cash on Delivery.

If additional payment methods are introduced in the future, the applicable payment provider's terms and privacy practices may also apply.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to operate the website, understand visitor behavior, measure advertising performance, and improve your experience.

Nuage currently uses or may use:

• Meta Pixel

• Google Analytics

• TikTok Pixel

• Google Ads

• Shopify's own technologies and analytics

These technologies may collect information such as:

• Pages visited

• Products viewed

• Actions taken on the website

• Device and browser information

• Approximate location information

• Referral and campaign information

• Interactions with advertisements

Some advertising and analytics technologies may also be used to measure or personalize advertising.

Where required by applicable law, we will request the appropriate consent before using non-essential cookies or tracking technologies.

You may also be able to control cookies through your browser or available privacy settings.

6. Marketing Communications

If you provide your contact information to Nuage, we may use your email address and/or phone number to send:

• Promotional offers

• Product updates

• New product announcements

• Special campaigns

• Other marketing communications

You may request to stop receiving promotional communications at any time by contacting us or using an available unsubscribe option.

Stopping marketing communications does not prevent us from contacting you when necessary to fulfill or manage an existing order.

7. Third-Party Services

Nuage uses third-party services and platforms that help us operate our business, including Shopify, analytics providers, advertising platforms, and delivery partners.

These third parties may process certain information on our behalf or according to their own privacy policies.

Third-party services may include technologies operated by Meta, Google, TikTok, Shopify, and our delivery partners.

We encourage you to review the privacy policies of relevant third-party services when appropriate.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill orders

• Provide customer service

• Handle returns and refunds

• Maintain business and transaction records

• Comply with applicable legal obligations

• Resolve disputes

• Protect our legitimate business interests

When information is no longer reasonably required, we may delete or anonymize it where appropriate.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Opt out of promotional communications

To exercise a privacy-related request, contact us using the details below.

11. Children's Privacy

Nuage does not intentionally collect personal information from children for purposes that are prohibited by applicable law.

Our website is not specifically directed toward children.

12. International Visitors

Nuage currently ships within Egypt. However, visitors may access our website from other countries.

If you access our website from outside Egypt, your information may be processed or stored by service providers operating in different countries.

By using our website, you acknowledge that such processing may occur where necessary to operate our services, subject to applicable privacy laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Nuage
Cairo, Egypt
Email: Nuageeg@gmail.com
Phone: 01233384312
Website: nuageeg.com